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Jvillage Network engages and grows membership communities of Jewish organizations by creating affordable custom websites with engaging interactive tools and vibrant online content. Our members include synagogues, day and religious schools, JCCs, Federations, camps, Hillels and other Jewish non-profits.

SYNAGOGUE SUPPORT AND TRAINING SPECIALIST

The jManage Synagogue Support Specialist acts as a direct point of contact for Jvillage Network clients (Synagogues and Jewish Non-Profits). The jManage Synagogue Support Specialist provides telephone and help desk support, onboards new clients, trains clients on all aspects of the systems, produces client training materials, and collaborates with other internal staff members. The ultimate goal for the person in this position is to provide an outstanding level of customer service.

Primary Responsibilities

Help Desk Support: Provide answers to client questions on CRM/website functionality via phone and support desk platform. Communicate technical issues to appropriate staff. Collaborate/consult with support leads, developers, and management to resolve client requests/problems.

New Client Onboarding: Project manage new clients as they move through the data import process.

Client Training: Provide training to clients on CRM/website functionality, including one-on-one sessions, training webinars, and demonstrations.

Documentation: Create and edit client training materials including:  online manual, video tutorials, tips of the week, service bulletins and release notes.,

Other: Projects and tasks as assigned by supervisor.

Qualifications

Bachelor’s degree

  • Experience working with a database system

  • Detail oriented; problem solving skills

  • Communication skills (verbal and written)

  • Ability to multi-task

  • Personal initiative, self-motivated

  • Team player, cooperative, flexible

  • Familiarity with CiviCRM, basic html and/or Drupal a plus, but not required

 

This is a half time to three quarter time position. The location is REMOTE...meaning you may live anywhere in the United States.

Please send cover letter and resume to Dina London, dina@jvillagenetwork.com.

 

FREELANCE WEBSITE DEVELOPER (DRUPAL)

We are seeking a reliable and motivated part-time freelance website developer. Candidates must have confident knowledge and experience working with Drupal 7; design skills and familiarity with CiviCRM a bonus.  Send letter of interest and inquiry to danc@jvillagenetwork.com.

 

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